We cater to all your financial needs with a diverse array of services. Simply click on the links to explore the services provided by North Georgia Credit Union.
Deluxe provides phone access for our members to reorder their checks. Deluxe offers a separate number for Personal and Business. The numbers are as follows:
CheckRight is a web-based checking account management education module designed to teach you how to manage a checking account. Use CheckRight if:
you are looking to open a checking account for the first time oor
you have had difficulty handling an account in the past
Among other things, CheckRight will help you learn how to:
open an account
write checks
make deposits
maintain a check register
reconcile an account
create a spending plan
You will be able to view the results and you have the option to send the results to NGCU via e-mail.
Mobile Banking
Take control of your finances on the go with the North Georgia Credit Union Mobile App! Manage your accounts anytime, anywhere with secure and easy-to-use features. Check your balances, see recent transactions, transfer funds, and even pay bills – all from your smartphone.
Here’s what you can do with the app:
See your account balances at a glance
Track your spending with recent transactions
Move money between your accounts with ease
Pay bills quickly and conveniently
Ready to get started?
Mobile banking is free to use, but standard data rates may apply.
With Online Banking through NGCU, you have 24-hour access to your accounts at your convenience.
Check account balances and view transaction history
Transfer Funds
Make loan payments
Access eStatements
Change your password, address, and/or email address
Access to bill pay
Our online banking service is free with eStatements.
Bill Pay
Ditch the checks and stamps!
If you have a checking account with NGCU and are enrolled in online/mobile banking, you can access bill pay. Our bill pay service is free with eStatements.
Estatements
View your NGCU account statement securely and conveniently online. Your eStatementcontains all the same information as a paper statement.
To access your eStatement, you need to be registered for online banking. Once logged in, navigate to “Your Preferences” in the menu, and then select “eStatement selection.”
ATM Services & NGCU ATM Locations
At NGCU, convenience is our priority. Our Visa debit card gives you the freedom to access your money whenever you need it. Whether you’re nearby or traveling across the country, you can access your NGCU account funds 24/7.
Toccoa Branch Office
Lavonia Branch
Hartwell Branch Office
Stephens County Hospital
Patterson Pump Company
1067 Mize Road
Toccoa, GA 30577
Toccoa, GA 3057711850 Augusta Road
Lavonia, GA 30553
Mobile Deposit Capture is a convenient service that allows you to deposit checks into your checking account with our Mobile App – Mobiliti. By using your eligible smartphone, you will capture front and back images of the check and transmit the digital images and associated deposit information.
You must be enrolled in Online Banking. For more information, click here.
You must download our Mobile App – Mobiliti. For more information, click here.
Once you log into the app, choose “DEPOSIT” from the menu and follow the prompts.
The image of a check transmitted to NGCU using Mobile Deposit Capture must be legible, as determined in the sole discretion of NGCU. If an image that we receive from you for your deposit is not sufficient quality, we may reject the image without prior notice to you.
If an image you transmit through Mobile Deposit Capture is received before 4:00 PM Eastern Time on Monday-Friday (excluding Federal Reserve holidays and NGCU holidays, we consider that day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open. Checks less than $500 will be available the second business day after deposit. Checks greater than $500 will generally be available on the third business day after deposit. Longer holds may apply.
For the purpose of establishing funds availability, your deposits through Mobile Deposit Capture Service are deemed to be received by NGCU at the time the deposit posts to your account. Before using any funds by any access methods, you should check to ensure you have available funds to cover any transactions you make.
After depositing the check, you must securely store and retain the check for at least 45 days from the date of deposit. Upon expiration of the 45-day period, you shall mark the check “VOID” and destroy it.
*Not all accounts are eligible for participation in the Mobile Deposit Capture Service. Mobile Deposit Capture funds are not subject to the Federal Funds Availability Policy requirements. Free online/mobile banking with NGCU enrollment required for NGCU Mobile Banking App sign on. Full agreements and disclosures available at https://ngcu.org/disclosures/.
Credit sense
STAYING ON TOP OF YOUR CREDIT HAS NEVER BEEN EASIER
tips, and education. With one powerful tool, access your credit score, full credit report, credit monitoring, financial. You can do this ANYTIME and ANYWHERE and for FREE.
BENEFITS OF CREDIT SCORE
Daily Access to your Credit Score
Real-Time Credit Monitoring Alerts
Credit Score Simulator
Personalized Credit Report
Special Credit Offers
And More!
The benefits are endless, so there is no need to wait.
YOUR CREDIT SCORE. DAILY. AND SECURE.
Access your credit score and report in our mobile app and online banking.
Summary of Insurance Provisions- Life Insurance Company of North America
As a member of NGCU age 18 or over you are eligible for Accidental Death and Dismemberment Insurance. Premiums for this Basic Coverage will be paid by NGCU. THERE IS NO COST TO YOU. (Coverage is subject to reductions due to age. Read your Certificate of Insurance carefully for this information.)
This summary explains in general terms the insurance described, but in no way changes or affects the insurance afforded under such Policy as actually issued. All coverages are subject to actual Policy conditions and exclusions. Each member participating in the plan will receive a Certificate of Insurance describing the exact coverage and benefits provided. The insurance is provided under Policy Form # LM-21143, LM-21141
When covered injury results in any of the following losses within one year from the date of the accident the, Company will provide, in one sum, the following amounts:
Loss of Life: $2,000
Loss of two member (hand, foot, or eye): $2,000
Loss of speech and hearing: $2,000
Loss of entire sight in both eyes: $2,000
Loss of entire sight in one eye: $1,000
Loss of one hand or foot: $1,000
Loss of speech or hearing: $1,000
Loss of thumb and index finger on the same hand: $500
The loss of hand or foot means complete severance through the wrist or ankle joint. For the thumb or index finger, it means complete severance through or above the metacarpophalangeal joints. The loss of sight of eye means irrecoverable loss of entire sight. The loss of speech means complete and irrecoverable loss thereof. For hearing it means complete and irrecoverable loss of hearing in both ears.
All members of NGCU age 18 or over when applying, are eligible for coverage. Every member of NGCU age 18 or over who completes and returns an enrollment form will be accepted.
Individual Terminations
As long as you remain a member of NGCU and the Master Policy remains in force, your coverage will be renewed. The Group Master Policy is renewable annually.
The Master Policy does not cover any loss caused by or resulting from: suicide or self-destruction or any attempt threat; declared war or any act or war; committing or attempting a felony or illegal act; riding in an aircraft or device for aerial navigation except as a passenger for transportation only (not as a pilot or crew member) in an aircraft as airworthy by the appropriate authority of the county of its registry.
Gap
YOUR AUTO INSURANCE DOES NOT COVER EVERYTHING
In the event your vehicle is deemed a total loss due to an accident or theft, your auto insurance policy will usually cover only the actual cash value or market value of your vehicle less a deductible. This settlement could be significantly less than the amount you owe to your lender or leasing company. The final result is a financial GAP where you must make up the difference, which could mean thousands of dollars out of your pocket.
PROTECTION THROUGH GUARANTEED AUTO PROTECTION PLUS
Guaranteed Auto Protection Plus protects individuals who finance a new or used vehicle from the financial GAP.
In the current market, during the first few years that you own your vehicle, your loan/lease balance can be higher than the actual value of your vehicle, as a result of depreciation. As your vehicle’s value declines, your loan/lease balance may decline more slowly, resulting in a financial gap. If your vehicle were stolen or totaled in an accident, you would be liable to pay the difference between your insurance settlement and your outstanding loan/lease balance.
Guaranteed Auto Protection Plus covers the difference between the actual cash value of your vehicle and the loan/lease balance, less delinquent payments, late charges, refundable service warranty contracts and other insurance-related charges.
Guaranteed Auto Protection Plus will even cover your auto insurance deductible up to $500. Ask your loan officer for details.
Guaranteed Auto Protection is administered by a third parity provider. Please see our privacy policy for additional information on services offered by third parties.
Guaranteed Auto Protection Plus is a loan/lease deficiency waiver and is not offered as insurance coverage.
The purchase of Guaranteed Auto Protection Plus is voluntary and cannot be required as a condition of credit approval.
External Transfer
Transfer funds between your NGCU account or with another institution.
North Georgia Credit Union (NGCU) offers a $1,000 scholarship to a member of NGCU, or the child of a NGCU member. The scholarships are granted to one student from each of the following schools: Stephens County High School, Franklin County High School, Hart County High School, and Rabun County High School. The scholarship committee awards a high school senior based on need, grades, SAT/ACT scores, community and school projects and written recommendations. The scholarship committee reviews the applications after the deadline of March 3, 2025. Application packets will not be accepted after this date, or prior to January 27, 2025. To complete the 2025 NGCU Scholarship Application, please click here.
To complete the Patterson Pump Federal Credit Union Scholarship Application, pleaseclick here.
North Georgia Credit Union also offers student loans through Sallie Mae. To learn more, please click here.
Links & Resources
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Important Message
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
5. MEMBER LIABILITY
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union
P.O. Box 280
Toccoa, GA 30577
706-886-1441
Fax: 706 886-3757
11850 Augusta Road
Lavonia, GA 30553
706-356-7001
Fax: 706-356-7008
249 East Franklin Street
Hartwell, GA 30643
706-376-6961
Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union
P.O. Box 280
Toccoa, GA 30577
706-886-1441
Fax: 706 886-3757
11850 Augusta Road
Lavonia, GA 30553
706-356-7001
Fax: 706-356-7008
249 East Franklin Street
Hartwell, GA 30643
706-376-6961
Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
5. MEMBER LIABILITY
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Important Message
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit. Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
5. MEMBER LIABILITY
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
