North Georgia Credit Union (NGCU) is a not-for-profit financial cooperative owned by its members. When you join by opening a savings account and making a small deposit, you establish your ownership share in the organization. Unlike banks, credit unions return earnings to their members through lower loan rates, higher savings yields, and fewer fees.
The best part? Once you’re a member, your immediate family members become eligible to join AND you can remain a member for life even if you move, change jobs, or retire!
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The Credit Union Difference
At NGCU, we are different from traditional banks because we are a member-owned, not-for-profit financial cooperative. Our mission is to serve our members, not to generate profits for shareholders.
Member Owned & Operated – Our members are our owners, meaning every decision is made with their best interests in mind.
Not-for-Profit – Unlike banks, we do not issue stock or pay dividends to outside shareholders. Instead, our earnings are returned to members through better rates on loans and deposits, as well as free or low-cost services.
Solely Member-Focused – We exist to serve the financial needs of the people who save and borrow with us.
Volunteer Leadership – Our board of directors is made up of dedicated volunteers who ensure all decisions are member-centric.
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Our Difference
Member Education – We are committed to fostering financial literacy. We partner with GreenPath Financial Wellness to offer financial counseling and resources, and we collaborate with local organizations to promote smart financial habits.
Community-Minded – We actively support our communities and local non-profit organizations, including offering scholarships to high school students to help invest in their future.
Helping People Afford Life – NGCU is committed to making financial services accessible to all. We help individuals and families afford life’s necessities and achieve their dreams. As a local, community-driven institution, we provide personalized service tailored to each member’s needs. Our team is made up of real people, dedicated to assisting members in achieving financial stability and success.
WHO CAN JOIN?
Membership in NGCU is open to all who live, work, or worship in Franklin, Hart, Rabun, and Stephens Counties, plus employees of these Select Employer Groups (SEGs).
HOW TO JOIN
To become a member of NGCU, you must first open a share account (savings account) and make a required deposit of $30. As a not-for-profit cooperative, the credit union is owned by our members, not shareholders, so your share account establishes you membership and represents your share of ownership.
A Select Employer Group (SEG) is a business or organization that partners with NGCU to offer its employees exclusive access to our financial products, services, and educational resources. Becoming a SEG is completely free for your organization. We provide financial wellness benefits to your employees as an added perk of their employment.
NGCU Participation in On-Site Employee Events
Access to Financial Resources and Fun Giveaways
Employee Appreciation Initiatives
Secure, Insured Accounts (Up to at least $250,000 by the NCUA)
Full Range of Affordable Financial Products and Services
Payroll Deduction/Direct Deposit – Payroll deduction or direct deposit provide a convenient way for employees to save, budget, and achieve their financial goals. Members are able to deposit their funds into multiple NGCU accounts, such as savings, checking, and/or loan accounts (including applying funds to loan payments).
Youth Programming – NGCU believes in fostering financial literacy from an early age. Through the Savasaurus Kids Club, we offer fun ways to learn about saving and borrowing. Activities, contests, and our Summer Reading Program help children develop healthy financial habits and ensure they are better prepared for the future. This program is a wonderful benefit for employees with young families.
Free Credit Monitoring – Employees can easily track and manage their credit score, understand the factors impacting it, and receive tools to stay informed:
View their score and a detailed breakdown of contributing factors
Use a score simulator to see how financial decisions may affect the future
Get personalized loan offers and financial insights
Receive alerts for score changes and important updates
Exclusive Rates and Perks – Employees enjoy competitive loan and savings rates, along with special promotions designed specifically for NGCU members.
Convenient Access – Multiple branch locations and ATMs are available across Hart, Franklin, Rabun, and Stephens Counties, plus 24/7 access to accounts through digital banking.
Free Financial Counseling – NGCU partners with GreenPath Financial Wellness, a trusted nonprofit, to provide employees with free, confidential financial counseling and education. GreenPath’s certified experts can help employees:
Manage credit card debt and improve financial health
Create a plan to reach personal financial goals
Understand mortgage and housing options
Access educational resources on personal finance
With over 60 years of experience, GreenPath offers no-pressure, personalized guidance to help employees make informed financial decisions and build a stronger financial future.
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Benefits to Select Employer Groups
On-Site Events – NGCU actively participates in company wellness days and benefit fairs, offering valuable financial resources along with giveaways and cash prize drawings. These events give employees the opportunity to learn about NGCU’s exclusive benefits and how we can help them achieve their financial goals.
Employee Appreciation Initiatives – We value the hard work and dedication of employees. NGCU proudly sponsors and participates in initiatives that celebrate and recognize employees.
Community Collaboration – NGCU is committed to giving back to our communities by collaborating with businesses and organizations to support local schools and charitable causes.
Financial Education Workshops – NGCU offers tailored financial workshops that are both informative and engaging. We bring financial education directly to your employees with on-site sessions covering topics such as budgeting, savings, credit management, debt reduction, and retirement planning.
Lunch and Learn Sessions – NGCU provides engaging Lunch and Learn sessions to bring financial education into the workplace. These interactive sessions allow employees to gain valuable insights into financial topics while enjoying their lunch break.
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Current Select Employer Groups
Acree Oil Company
Acree Plumbing
ASI Southeast, Inc.
Adams Motor Express, Inc.
Albatek Industrial Coatings
American Woodmark
Applegate Greenfiber
Bar-B-Que Shack
Blue Beacon Truck Wash
Blue Ridge Products
Bowen & Watson, Inc.
Carter’s Royal Dispos-All, Inc.
Central Tooling
Circle of Friends Daycare Center
City of Lavonia
City of Toccoa
Currahee Towing
Dowell Express, Inc.
Ed Hicks Construction
Ed Murdock Chrysler Dodge Jeep/Lavonia Ford
E.W. Chip Angell, P.C.
Exit Landmark Realty
Fabritex, Inc.
Fanello Industries
Franklin Co. Government Employees
Franklin County Farm Bureau
Franklin County Residents
GEM Plastics
Georgia-Carolina Radiocasting
Ginn Funeral Home
Global Partitions
Goodyear Cleaning Services, LLC
Habersham Plantation
Harbin Lumber Company, Inc.
The Hair Studio
Hart County Board of Education
Hart County Residents
Hartwell Pizza Hut
Heavywood Furniture Company
Henry T. Hayes Company
Hewitt & Son Wrecker Service
Home Town Neighbors Magazine
Johnson Service Center & Window Tinting
K&S Machined Products
Kautex Textron
Lake Foods
Lavonia Housing Authority
Lavonia Stair & Rail
Luftex Performance Yarns, Inc.
McClure, Ramsay, Dickerson & Escoe, LLP
Meadowbrook Machine & Tool
Mega Motorsports
Morgan Concrete
Morgan Hardware
Northeast Georgia Housing Authority
OEM Accessories
Osborne Wood Products
Patterson Pump Company
Rabun County Board of Education
Rabun County Residents
Rabun Gap-Nacoochee School
Ram Urological Associates PC
RITZ Instrument Transformers
Robertson Furniture
Rock Creek Baptist Church
Ross Controls
Southern States Insurance/Toccoa Insurance
Stephens County Government Employees
Stephens County Hospital
Stephens County Residents
Stephens County Retired Educators Association
Tallulah Falls School
Taylor Brothers Manufacturing
Team Metal Finishing
The Hair Studio (Royston)
The Pet Villa
Threads Sportswear, Inc.
TI Automotive
Toccoa Falls College
Toccoa Nursing Center (Pruitt Health)
Tri-County Chevrolet-Oldsmobile, Inc.
UHS Pruitt Corporation
Watkins/Bond Insurance Agency
Wright Metal Products
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Close
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Important Message
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit.
Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits.
Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit.
Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits.
Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Important Message
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit.
Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits.
Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Important Message
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
You are now leaving NGCU'S website. You are linking to an alternate website that is not operated by the credit union. The credit union is not responsible for content on the alternate site. Privacy and security policies of the alternate site may differ from those practiced by the credit union.
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit.
Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits.
Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Consent for Electronic Disclosures
Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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ELECTRONIC FUND TRANSFERS AGREEMENT AND DISCLOSURE
This Electronic Fund Transfers Agreement and Disclosure is the contract which covers your and our rights and responsibilities concerning the electronic fund transfers (EFT) services offered to you by North Georgia Credit Union (“Credit Union”). In this Agreement, the words “you,” “your,” and “yours” mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words “we,” “us,” and “our” mean the Credit Union. The word “account” means any one (1) or more share and checking accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the EFT services described below. By signing an application or account card for EFT services, signing your card, or using any service, each of you, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered. Furthermore, electronic fund transfers that meet the definition of remittance transfers are governed by 12 C.F.R. part 1005, subpart B—Requirements for remittance transfers, and consequently, terms of this agreement may vary for those types of transactions. A “remittance transfer” is an electronic transfer of funds of more than $15.00 which is requested by a sender and sent to a designated recipient in a foreign country by a remittance transfer provider. Terms applicable to such transactions may vary from those disclosed herein and will be disclosed to you at the time such services are requested and rendered in accordance with applicable law.
1. EFT SERVICES
If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.
a. Visa Debit Card. If approved, you may use your Visa® card to purchase goods and services from participating merchants. However, you may not use your card to initiate any type of gambling transaction. If you wish to pay for goods or services over the Internet, you may be required to provide card number security information before you will be permitted to complete the transaction. You agree that you will not use your card for any transaction that is illegal under applicable federal, state, or local law. Funds to cover your card purchases will be deducted from your checking account. For ATM and one-time debit card transactions, you must consent to the Credit Union’s overdraft protection plan in order for the transaction amount to be covered under the plan. Without your consent, the Credit Union may not authorize and pay an overdraft resulting from these types of transactions. Services and fees for overdrafts are shown in the document the Credit Union uses to capture the member’s opt-in choice for overdraft protection and the Schedule of Fees and Charges.
For other types of transactions, if the balance in your account is not sufficient to pay the transaction amount, the Credit Union may pay the amount and treat the transaction as a request to transfer funds from other deposit accounts, approved overdraft protection accounts, or loan accounts that you have established with the Credit Union. If you initiate a transaction that overdraws your account, you agree to make immediate payment of any overdrafts together with any service charges to the Credit Union. In the event of repeated overdrafts, the Credit Union may terminate all services under this Agreement. You may use your card and personal identification number (PIN) in ATMs of the Credit Union, STAR, and Cirrus® networks, and such other machines or facilities as the Credit Union may designate. In addition, you may use your Visa card without a PIN for certain transactions on the Visa, STAR, and Cirrus® networks. However, provisions of this Agreement relating only to Visa debit transactions, such as additional limits on your liability and streamlined error resolution procedures, do not apply to transactions processed through non-Visa networks. To initiate a Visa debit transaction, you may sign a receipt, provide a card number, or swipe or insert your card at a point-of-sale (POS) terminal and choose to route the transaction over a Visa network.
At the present time, you may also use your card to:
Withdraw funds from your checking accounts.
Obtain balance information for your checking accounts.
Make point-of-sale (POS) transactions with your card and personal identification number (PIN) to purchase goods or services at merchants that accept Visa.
Order goods or services online or by mail or telephone from places that accept Visa.
The following limitations on Visa Debit Card transactions may apply:
You may make 20 Visa Debit Card purchases per day.
You may purchase up to a maximum of $2,000.00 per day.
You may make five (5) cash withdrawals in any one (1) day from an ATM machine.
You may withdraw up to a maximum of $400.00 in any one (1) day from an ATM machine, if there are sufficient funds in your account.
See Section 2 for transfer limitations that may apply to these transactions.
You may make a combination of up to 20 POS/ATM transactions in any one (1) day.
Card Information Updates and Authorizations. If you have authorized a merchant to bill charges to your card on a recurring basis, it is your responsibility to notify the merchant in the event your card is replaced, your card information (such as card number and expiration date) changes, or the account associated with your card is closed. However, if your card is replaced or card information changes, you authorize us, without obligation on our part, to provide the updated card information to the merchant in order to permit the merchant to bill recurring charges to the card. You authorize us to apply such recurring charges to the card until you notify us that you have revoked authorization for the charges to your card.
Your card is automatically enrolled in an information updating service. Through this service, your updated card information (such as card number and expiration date) may be shared with participating merchants to facilitate continued recurring charges. Updates are not guaranteed before your next payment to a merchant is due. You are responsible for making direct payment until recurring charges resume. To revoke your authorization allowing us to provide updated card information to a merchant, please contact us.
b. Preauthorized EFTs.
Direct Deposit.
Upon instruction of (i) your employer, (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or federal recurring payments, such as Social Security, to your share and/or checking account.
Preauthorized Debits.
Upon instruction, we will pay certain recurring transactions from your share and checking account. - See Section 2 for transfer limitations that may apply to these transactions.
Stop Payment Rights. If you have arranged in advance to make electronic fund transfers out of your account(s) for money you owe others, you may stop payment on preauthorized transfers from your account. You must notify us orally or in writing at any time up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within 14 days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding 14 days after it has been made. A stop payment request may apply to a single transfer, multiple transfers, or all future transfers as directed by you, and will remain in effect unless you withdraw your request or all transfers subject to the request have been returned.
Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.
c. Electronic Check Conversion/Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft, you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.
d. Online Banking. If Online Banking is activated for your account(s), you will be required to use secure login information to access the account(s). At the present time, you may use Online Banking to:
Withdraw funds from your share and checking accounts.
Transfer funds from your share and checking accounts.
Obtain balance information for your share, checking, loan, and IRA accounts.
Make loan payments from your share and checking accounts.
Make bill payments to preauthorized creditors.
Your accounts can be accessed under Online Banking via personal computer. Online Banking will be available for your convenience 24 hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction and there may be limits on the duration of each access.
The following limitations on Online Banking transactions may apply:
There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one (1) day.
By accessing your account through Online Banking, you acknowledge that you have received, read, and understand the full Home Banking Disclosure and Agreement as provided on our Website.
See Section 2 for transfer limitations that may apply to these transactions.
e. NGCU Bill Payment. We will process bill payment transfer requests only to those creditors the Credit Union has designated in the User Instructions and such creditors as you authorize and for whom the Credit Union has the proper vendor code number. We will not process any bill payment transfer if the required transaction information is incomplete.
We will withdraw the designated funds from your checking account for bill payment transfer by the designated cutoff time on the date you schedule for payment. We will process your bill payment transfer within a designated number of days before the date you schedule for payment. You must allow sufficient time for vendors to process your payment after they receive a transfer from us. Please leave as much time as though you were sending your payment by mail. We cannot guarantee the time that any payment will be credited to your account by the vendor.
The following limitations on NGCU Bill Payment transactions may apply:
There is no limit on the number of bill payments per day.
2. TRANSFER LIMITATIONS
For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic, or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
3. CONDITIONS OF EFT SERVICES
a. Ownership of Cards. Any card or other device which we supply to you is our property and must be returned to us, or to any person whom we authorize to act as our agent, or to any person who is authorized to honor the card, immediately according to instructions. The card may be repossessed at any time at our sole discretion without demand or notice. You cannot transfer your card or account to another person.
b. Honoring the Card. Neither we nor merchants authorized to honor the card will be responsible for the failure or refusal to honor the card or any other device we supply to you. If a merchant agrees to give you a refund or adjustment, you agree to accept a credit to your account in lieu of a cash refund.
c. Foreign Transactions. Visa. Purchases and cash withdrawals made in foreign currencies will be debited from your account in U.S. dollars. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from a range of rates available in wholesale currency markets for the applicable transaction date, which rate may vary from the rate Visa itself receives or the rate mandated by the government or governing body in effect for the applicable transaction date. The exchange rate used on the transaction date may differ from the rate that would have been used on the processing date or cardholder statement posting date.
A fee of 1.00% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all multiple currency foreign transactions, including purchases, cash withdrawals and credits to your account. A fee of 0.80% of the amount of the transaction, calculated in U.S. dollars, will be imposed on all single currency foreign transactions, including purchases, cash withdrawals and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates. Transactions completed by merchants outside of the United States are considered foreign transactions, regardless of whether you are located inside or outside the United States at the time of the transaction.
d. Security of Access Code. You may use one (1) or more access codes with your electronic fund transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.
e. Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and checking or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and is hereby authorized by every other joint account owner, make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
4. FEES AND CHARGES
We assess certain fees and charges for EFT services. For a current listing of all applicable fees and charges, see our current Schedule of Fees and Charges that was provided to you at the time you applied for or requested these EFT services. From time to time, the fees and charges may be changed, and we will notify you as required by applicable law.
Additionally, if you use an ATM not operated by us, you may be charged a fee(s) by the ATM operator and by any international, national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a funds transfer). The ATM fee(s), or surcharge(s), will be debited from your account if you elect to complete the transaction and/or continue with the balance inquiry.
You understand and agree that we and/or the ATM operator may charge you multiple fees for multiple transactions during the same ATM session (for example, fees for both a balance inquiry and a cash withdrawal).
You are responsible for all transactions you authorize using your EFT services under this Agreement. If you permit someone else to use an EFT service, your card or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.
TELL US AT ONCE if you believe your card or access code has been lost or stolen, if you believe someone has used your card been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line-of-credit). If a transaction was made with your card or card number without your permission and was a Visa transaction, you will have no liability for the transaction, unless you were fraudulent or negligent in the handling of your account or card.
For all other EFT transactions involving your card or access code, including if you were negligent in the handling of your account or card, your liability for an unauthorized transaction is determined as follows. If you tell us within two (2) business days after you learn of the loss or theft of your card or access code, you can lose no more than $50.00 if someone used your card or access code without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card or access code and we can prove we could have stopped someone from using your card or access code without your permission if you had told us, you could lose as much as $500.00.
Also, if your statement shows transfers that you did not make including those made by card, access code or other means, TELL US AT ONCE. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your card or access code has been lost or stolen or that someone has transferred or may transfer money from your accounts without your permission, call or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
6. RIGHT TO RECEIVE DOCUMENTATION
a. Periodic Statements. Transfers and withdrawals made through any debit card transactions, preauthorized EFTs, online/PC transactions or bill payments you make will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.
b. Terminal Receipt. You can get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM and/or point-of-sale (POS) terminal.
c. Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every 60 days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether or not the deposit has been made by calling 706-886-1441-Toccoa, 706-356-7001-Lavonia, or 706-376-6961-Hartwell. This does not apply to transactions occurring outside the United States.
7. ACCOUNT INFORMATION DISCLOSURE
We will disclose information to third parties about your account or the transfers you make:
As necessary to complete transfers;
To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
If your account is eligible for emergency cash and/or emergency card replacement services and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
To comply with government agency or court orders; or
If you give us your written permission.
8. BUSINESS DAYS
Our business days are Monday through Friday, excluding holidays.
9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
If you used your card or access code in an incorrect manner.
If the ATM where you are making the transfer does not have enough cash.
If the ATM was not working properly and you knew about the problem when you started the transaction.
If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
If the money in your account is subject to legal process or other claim.
If funds in your account are pledged as collateral or frozen because of a delinquent loan.
If the error was caused by a system of any participating ATM network.
If the electronic transfer is not completed as a result of your willful or negligent use of your card, access code, or any EFT facility for making such transfers.
If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
If you have bill payment services, we can only confirm the amount, the participating merchant, and date of the bill payment transfer made by the Credit Union. For any other error or question you have involving the billing statement of the participating merchant, you must contact the merchant directly. We are not responsible for investigating such errors.
Any other exceptions as established by the Credit Union.
10. NOTICES
All notices from us will be effective when we have mailed them or delivered them to the appropriate address in the Credit Union’s records. Written notice you provide in accordance with your responsibility to report unauthorized transactions to us will be considered given at the time you mail the notice or deliver it for transmission to us by any other usual means. All other notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which EFT services are offered and will provide notice to you in accordance with applicable law. Use of EFT services is subject to existing regulations governing your Credit Union account and any future changes to those regulations.
The following information is a list of safety precautions regarding the use of ATMs and night deposit facilities:
Be aware of your surroundings, particularly at night.
Consider having someone accompany you when the ATM or night deposit facility is used after dark.
Close the entry door of any ATM facility equipped with a door.
If another person is uncomfortably close to you at the time of your transaction, ask the person to step back before you complete your transaction. If it is after the regular hours of the financial institution and you are using an ATM, do not permit entrance to any person you do not know.
Refrain from displaying your cash at the ATM or night deposit facility. As soon as your transaction is completed, place your money in your purse or wallet. Count the cash later in the safety of your car or home.
If you notice anything suspicious at the ATM or night deposit facility, consider using another ATM or night deposit facility or coming back later. If you are in the middle of a transaction and you notice something suspicious, cancel the transaction, take your card or deposit envelope, and leave.
If you are followed after making a transaction, go to the nearest public area where people are located.
Do not write your personal identification number (PIN) or access code on your ATM card.
Report all crimes to law enforcement officials immediately. If emergency assistance is needed, call the police from the nearest available public telephone.
11. BILLING ERRORS
In case of errors or questions about electronic fund transfers from your share and checking accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem appears. Call us or write to:
North Georgia Credit Union P.O. Box 280 Toccoa, GA 30577 706-886-1441 Fax: 706 886-3757
11850 Augusta Road Lavonia, GA 30553 706-356-7001 Fax: 706-356-7008
249 East Franklin Street Hartwell, GA 30643 706-376-6961 Fax: 706-376-3184
Tell us your name and account number.
Describe the electronic transfer you are unsure about and explain, as clearly as you can, why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.
We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)** business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
NOTE: If the error you assert is an unauthorized Visa transaction, other than a cash disbursement at an ATM, we will credit your account within five (5) business days unless we determine that the circumstances or your account history warrant a delay, in which case you will receive credit as described above.
* If you give notice of an error occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to investigate the error.
** If you give notice of an error occurring within 30 days after you make the first deposit to your account, notice of an error involving a point-of-sale (POS) transaction, or notice of an error involving a transaction initiated outside the U.S., its possessions and territories, we may take up to 90 days instead of 45 days to investigate the error. Additionally, for errors occurring within 30 days after you make the first deposit to your account, we may take up to 20 business days instead of ten (10) business days to credit your account.
12. TERMINATION OF EFT SERVICES
You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your card and any access code. You must return all cards to the Credit Union. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate this Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your card or access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
13. GOVERNING LAW
This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Georgia, and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
14. ENFORCEMENT
You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney’s fees and costs, including fees on any appeal, bankruptcy proceedings, and any postjudgment collection actions.
PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
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Please read this information carefully and print a copy and/or retain this information electronically for future reference.
Introduction
You are submitting an application, form, and/or request (“Application”) to North Georgia Credit Union. In order to do this, we need you to consent to North Georgia Credit Union providing you with certain disclosures electronically. This document informs you of your rights when receiving legally required disclosures, agreements, notices, and other information (“Disclosures”) from North Georgia Credit Union. By completing and submitting an Application through North Georgia Credit Union, you acknowledge receipt of this document and consent to the electronic delivery of such Disclosures. All agreements with North Georgia Credit Union are subject to the terms and conditions of your North Georgia Credit Union Membership Agreement.
Electronic Communications
Any Disclosures related to your request will be provided to you electronically by clicking on the following link: Disclosures. However, if you wish to obtain a paper copy of any of the Disclosures, you may write to us at: P.O. Box 280, Toccoa, GA 30577 with the details of your request. Paper copies will be provided to you at no charge.
Scope of Consent
You consent to receive Disclosures and to do business electronically. The following information and Disclosures will be provided electronically:
the agreements and Disclosures for all Services you elect to use; and,
all communications (including Disclosures and notices) regarding online banking, all future amendments (including to the agreements), and all notices of changes, suspension, restriction, and termination of e-Banking services.
Hardware and Software Requirements
To access and retain the Disclosures electronically, you will need to use the following computer software and hardware: the latest version of Chrome, Firefox, Edge, Safari or equivalent software; and hardware capable of running this software.
Withdrawing Consent
You understand that you may not withdraw consent as to the Disclosures we will provide to you at this time with your Application. You may withdraw your consent to do further business electronically with us at no cost to you. If you decide to withdraw your consent, the legal validity and enforceability of prior electronic Disclosures will not be affected.
Change to Your Contact Information
You are responsible for keeping us informed of any change in your e-mail or mailing address. North Georgia Credit Union is only required to attempt to communicate with you at the most recent address you have provided to us. You may write to North Georgia Credit Union at P.O. Box 280, Toccoa, GA 30577 regarding any such changes.
Electronic Records
To facilitate electronic commerce, to reduce the expense of records storage, and to obtain the benefits of faster access to records, you acknowledge and agree that we may in our discretion store all records electronically, and that we will not retain and have no obligation to retain any original documents for any period of time. This applies to all documentation including but not limited to checks, transaction records, notes, mortgages, deeds of trust and other loan and/or security documentation. You further acknowledge and understand that we will routinely destroy all original documentation. We may store records electronically via imaging, scanning, filming or other technology used in the financial services industry for the storage of documentation via internal processes or third-party processors that we approve for these services. You agree that such storage shall be secure, and further agree that such records shall for all purposes be recognized and admissible in evidence or otherwise to prove the agreements, rights and obligations of the parties pursuant to any such records.
“E-mail” and Facsimile Communications
You acknowledge and agree that the Internet is considered inherently insecure. Therefore, you agree that we have no liability to you whatsoever for any loss, claim or damages arising or in any way related to our response(s) to any e-mail or other electronic communication, which we in good faith believe you have submitted to us. We have no duty to investigate the validity or to verify any e-mail or other electronic communication; and may respond to an e-mail at either the address provided with the communication, the e-mail address in your Membership Application and Signature Card, or any other Application or written communication actually received by us. Any account owner, co-borrower, or authorized user may change the e-mail address for statements or other information from us at any time.
Although having no obligation to do so, we reserve the right to require authentication of e-mails or electronic communications. The decision to require authentication is in the sole discretion of North Georgia Credit Union. We will have no obligation, liability or responsibility to you or any other person or company if we do not act upon or follow any instruction to us if a communication cannot be authenticated to our satisfaction. Further, North Georgia Credit Union may not immediately receive e-mail communication that you send. Also, we will not take action based on e-mail requests until we actually receive your message and have a reasonable opportunity to act. We reserve the right to require any notices from you be submitted to us in writing, and we may refuse to send certain information through unsecured e-mail communications. If you need to contact North Georgia Credit Union immediately regarding an unauthorized transaction, stop payment request, or otherwise, you may call North Georgia Credit Union at 706-886-1441, 706-356-7001 or 706-376-6961.
You expressly consent and agree to us, our agents or any parties we authorize sending and your receiving any communications hereunder by facsimile or other electronic methods including any offers for North Georgia Credit Union, affiliate or third-party services and/or products.
Links to Other Sites
Our website may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by North Georgia Credit Union of the contents on such third-party websites. North Georgia Credit Union is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. If you decide to access linked third-party websites, you do so at your own risk.
Your Ability to Access Disclosures
By completing and submitting your Application or request, you acknowledge that you can access the electronic disclosures in the designated formats described above.
